The Reflexology Association of Canada

is a registered not-for-profit association that promotes the advancement of reflexology as an acclaimed complementary therapy. The main objectives of the association are to create awareness of the benefits of the practice, to set and maintain high standards among practicing professionals, to improve the quality and availability of training, examining, registering and to act as an effective referral system for registered reflexology therapists across Canada.

Membership Experience Coordinator

Job title Membership Experience Coordinator
Report to  CEO/Registrar or their designate
Position Contract position with a possibility to extend permanently.
Status 40 hours a week, Monday—Friday


Job Summary

The membership experience coordinator enhances RAC’s membership services by coordinating member renewals, retention, tracking, and reporting. This is a frontline position answering enquiries from current and potential members. Excellent computer and telephone skills and the ability to work quickly and multitask in a fast-paced environment are essential.


Key Job Responsibilities and Performance Goals

  • 🔘 Provide a high level of customer service to foster strong relationships with members and potential members.
  • 🔘 Initiate and recommend various strategies to recruit and retain members;
  • 🔘 Process new member applications quickly and efficiently;
  • 🔘 Coordinate and send Welcome Packages to new members;
  • 🔘 Facilitate orientation sessions for new members;
  • 🔘 Draft membership materials for approval, including but not limited to, web content, emails, and special marketing materials as needed;
  • 🔘 Develop, collect and analyze membership surveys and feedback to ensure growing member value and satisfaction are maintained;
  • 🔘 Data entry on QuickBooks for all transactions including products sales, membership payments, etc.;
  • 🔘 Willingness to travel out-of-province to attend RAC events when necessary; and
  • 🔘 Performs other related duties as required.



  • 🔘 A college or a bachelor’s degree is preferred;
  • 🔘 Exceptional interpersonal, customer service, and communication skills;
  • 🔘 A high level of knowledge and skills in using “Social Media”;
  • 🔘 Excellent skills in word processing and spreadsheet management;
  • 🔘 Attention to detail and a passion for accuracy, especially error-free data entry;
  • 🔘 Experience in data entry using QuickBooks or willing to learn;
  • 🔘 Knowledge of Acrobat Adobe and/or Adobe Creative Cloud is an asset.
  • 🔘 Fluency in French is a strong asset.




Salary plus benefits, paid vacation.



Please email your resume and cover letter including your salary expectations to:

We thank all interested candidates, however, only those selected for an interview will be contacted.



Until a suitable candidate is hired.



The Reflexology Association of Canada (RAC) is a not‑for profit membership-driven organization with its Head Office in Winnipeg, Manitoba. RAC is the largest national professional association of Reflexology Therapists in Canada and the oldest national reflexology association in the World! RAC has seven (7) Provincial Chapters with members across Canada and around the word.


For more information about us, please visit our website at: